India's Largest Emergency Roadside Assistance Company
Service Infrastructure
 
 

Cross Roads has a fleet of service vehicles (Vans, Mobike, Winch Trucks, Fully automated flat bed trucks) which are strategically positioned at various locations across 23 cities in India to cover all breaks down in their respective service zone with ease.These service vehicles are connected to the centralized Alarm Center with wireless handset, GPS and mobile connectivity facilitating fastest communications.These Vehicles are manned with a competent verified technician round the clock to attend to a distress member motorist any where across cities in India. Every service vehicle is competently equipped with critical and essential spare parts of almost all makes and model of cars along with jump-start cables, Towing chain, and spare batteries.

We had always believed in delivering the best of services within least possible time,  

Our technology plays a very important role in helping us support our customers at the time of need.

Service Management Software -  Cross Roads, by virtue of 14 years of on ground service management experience, service complexity, service volumes, and client growing need we had developed an in house software “Yantra” which is very user friendly, web based software with an on time access on a worldwide basis. Suitable for several business lines, specially streamlined for assistance management.    

In-Built communication mechanism and organizer enabling automated sending of emails, SMS and task assignment.

Local web application with detailed activity tracking for easy case follow-up and support for multi-sessions archived up-to 5 years with voice files and data files for each case. Neat administration of users based on groups and profiles. sinister check to avoid fraudulent cases.

Customized reports to help understand various demand and service patterns.

Alarm Centre:  In-House 24/7, Located at Delhi, Equipped with state of the art and advance technology 100% attendance and call recording & customized reporting.

Language Capability: English, Hindi backed by our regional service support centre specializing within the local dialect and language enabling better connect with the customers problem and fastest solution to their problems.

Customer care Executives : Trained to  offer  quality Assistance, certified on our process efficiency, proficient in IT.

Current Call Volume

  •    Handling  over 33000 Road Side Repair Assistance each month.
  •   100% calls attended and serviced
  •    Handling over : 14000 out bound calls, client support
  •    Handling over 50000 calls / month related to service activation, service renewals, and  miscellaneous.  


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